Employees raise HR issues as tickets. HR team resolves with SLA targets. Track response times, common issues, and team performance — all in one system.
Employees submit HR issues from the app — leave errors, payslip queries, contract questions. Categorized automatically on submission.
Tickets are automatically assigned to the right HR team member based on category and workload. Priority set by issue type.
HR team sees their queue with SLA countdown timers. Escalation alerts fire automatically if a ticket is about to breach SLA.
On closure, employees rate the resolution quality. Ratings feed into HR team performance metrics and monthly reports.
The HR Help Desk dashboard gives your HR team a clear queue of open tickets with SLA timers, priority flags, and assignment status — so no employee issue falls through the cracks.
Employees submit HR issues from the app or web in seconds. No more chasing HR by WhatsApp or hoping someone picks up the phone.
Set SLA targets by priority (High: 2h, Medium: 4h, Low: 24h). Countdown timers keep the HR team accountable to response times.
New tickets are auto-assigned based on category and team availability. No manual triage needed — queue management is automated.
High, Medium, and Low priority tickets are color-coded in the queue. High-priority issues jump to the top automatically.
Full ticket history per employee. HR can see patterns (e.g. repeated payslip issues) and fix root causes instead of firefighting.
Monthly HR help desk report showing resolution rates, SLA breach rates, and employee satisfaction scores per team member.
Structured ticketing with SLA tracking so no employee problem is ever forgotten. Free 14-day trial.